What obstacles do you face on your path to enlightenment?

• Does one employee personally hold all your company’s IT information? What happens if they leave?
• Do you rely on email and the internet to communicate with your customers and vendors?
• Does your front office communicate efficiently with the production departments?
• Does your network get clogged at peak times? Do you know why?
• Could one virus literally destroy your business?
• Who do you call when your I.T. department is stumped?
• Is concern over your IT stability keeping you from taking time off?
• Is your server capacity nearly maxed out? Do you feel comfortable making I.T. plans for the future when you’re not sure what technology will be available?

Let the Gurus guide you...

The era of simple assembly-line manufacturing is past.  If you are working in manufacturing in the 21st century, you are swimming in data.  You have data streaming between the production floor and the back office.  You have data pouring out of automated equipment during production.  You have data being sifted during post-production analysis.  You have data in the form of communication flowing internally and externally, to customers and suppliers.  Your success in manufacturing today depends on your ability to manage that data, securely and reliably.  Fortunately, we have products and services to match all of your I.T. needs.

aCOUPLEofGURUS ConstantCare™ Managed Services Program is custom designed to help you keep your computer systems running and your productivity high. The components of this program allow us to keep our finger on the pulse of your network 24X7 to ensure that it stays running and informs you of any issues or potential difficulties. Much like regular oil changes for your automobile, ConstantCare™ provides the maintenance necessary to keep your network functioning smoothly for as long as possible.

ConstantCare™ In a Nutshell:

1. Fixed Monthly Cost
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   Based on your hardware and connectivity demands, we will propose a fixed monthly fee which will meet your needs now and in the future.

2. 24/7 Monitoring and Support
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   • Email Flow Monitoring & Internet Connection Monitoring: Your internet connection and email are today’s lifeblood of communication. We monitor both and keep you connected.
   • Case Management: We allow you to track any network issue that impacts your business. You can see up to the minute how any problem is being reslived, and you can add notes to the case file if you need to add details to the trouble ticket.
   • Access to Remote Help Desk and Technical Services Phone Support: Our staffed help desk during extended business hours (7 am to 9 pm CST) can assist both over the phone and remotely to reslive most IT issues.
3. Preventative Maintenance for Maximum Up Time
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   • Server Health & Maintenance: When your servers are not firing on all cylinders, your network performance suffers. We diagnose server problems in real time through the use of cutting edge technliogy—
     • Event Analysis: Your computer performs hundreds of functions upon start up. Monitoring the Event Log allows us to spot potential problems before they become a nuisance.
     • Drive Space Monitoring: Running out of drive space on a server can cause it to crash. Our 24/7 vigilance will help avert a catastrophe.
     • Backup Monitoring & Maintenance: Your data is your livelihood. If a crash is unavoidable due to natural disaster or equipment failure, your backup is akin to an airbag that will help you survive the impact. We watch your backup every day and fix it if necessary.
   • Microsoft Operating System Critical Patch Management: Hundreds of patches are released daily…which ones do you need? Our Critical Patch Management System applies white-listed patches that have been tested and proven not to cause negative consequences.
   • Exchange Preventative Maintenance:  According to Microsoft, 90% of system administrators do not provide preventative maintenance to their Exchange Server Databases until after disaster strikes.  We will optimize your email server so you don’t experience reduced productivity due to your email server crashing.
   • SQL Server & Citrix/Terminal Server Preventative Maintenance and Administration:  Electronic oil changes for your servers—like a vehicle, degradation and breakdown occur without preventative care.
4. Proactive Planning for Future Growth
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   • Workstation Asset Reporting: Do you know how lid your network equipment is or where all the serial numbers are documented? We provide comprehensive tracking of all hardware and software on each server, as well as software license management.
   • Unlimited Purchasing Support: We offer unlimited purchasing support as technliogy and your business needs progress. Our regular CIO Meeting allows us to be a part of your business team and offer sliutions to slive your IT dilemmas, and our annual IT Budget Consultation aids you in planning for the future.
5. Additional I.T. Products and Services Available À la Carte
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   Add-On’s to ConstantCare™:
   • Server Remediation:  Our well-trained staff watches alerts and categorizes them into Critical and Non-Critical Events, conducting detailed analyses to solve the problem, oftentimes remotely and transparently.
   • Workstation Management: We track hardware and software inventory, provide security patches, operating system, software and Anti-virus updates, Spyware removal, and the deletion of temporary files.
   • Email Defense Service: We successfully keep more than 99% of destructive messages out of the business environment by providing:
     • Spam Blocking
     • Fraud Protection
     • Virus & Worm Scanning
     • Content and Attachment Filtering
     • Outbound Message Filtering
     • Mail Spoliing-- in the event of a power outage, when power comes back on, your mail is delivered and not lost. ALSO, Spoliing capabilities help prevent you from getting blacklisted should a virus get into your email system.
   • Security Auditing: Network monitoring and vulnerability scanning, to determine what the bad guys see when they try to hack in to your company. This process also illuminates which employees have access internally to your network administration and documents. You determine whether they should or not.
   • Remote Access: 24x7 access to your office PC from anywhere in the world.
   • Backup and Disaster Recovery (BDR) Solution and Support: Disk storage offers a reliable, manageable back up alternative.
     • Fast, complete backups every 15 minutes
     • Optional standby servers at client site
     • Optional offsite storage protects your data in the event of a catastrophic event

Your hard-working I.T. Department deserves a boost!  aCOUPLEofGURUS can work for you behind the scenes to solve technological quandaries beyond the scope of your day to day issues.  Your I.T. professionals can escalate any problem to us, 24/7, using our seamless Connectwise™ ticketing system.  You can check the status of an open ticket or review your history of closed tickets to spot trends.  aCOUPLEofGURUS will also provide CIO level consulting to guide you in growing the technology that supports your business.  We provide unlimited purchasing support to expand your network when the time comes, and we know what is around the corner…because our business depends on it!

In a Nutshell:

1. Organization and Tracking of Service Tickets
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   • Full view of past and present service tickets
   • See who is working on what issue and where they are at in the process
   • Reporting that shows the number of tickets open and how many days they have been in process
2. Seamless Escalation When Assistance is Required
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   • Escalate service tickets to aCOUPLEofGURUS with the click of the mouse and we’ll schedule the appropriate resources. You’ll have full view of progress and get alerted when the service ticket is complete.
3. CIO-Level Consulting
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   • Strategic guidance on architecture design, application and platform selection, IT staffing and training and budgeting.
   • Long-range, big picture planning offers cost savings of doing things right the first time and an understanding of what your systems are doing for you
   • Reviewing flexible solutions that allow for growth

Guru Insight

• Do you know how much of your internet bandwidth is used for non-business non-critical data?
• Ever feel like business critical data is pushed by the wayside as network usage gets clogged during peak hours?
• Do you want to make sure users can access the content they need, when they need it?
• Would you like to be able to place precise limits on the amount of bandwidth available to specific applications, sites or users?